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Delivery Charges

All prices quoted within our price list exclude the cost of carriage.
Carriage rates for Parcelforce next working day delivery are:

Goods under 1.5kg - £5.85 + VAT
Goods over 1.5kg - £6.92 + VAT

Goods over 3kg - £10.99 + VAT

Online orders made via our webite that are over £100 excluding VAT are delivered free of charge to UK mainland only.

Smaller items may be sent by Royal Mail first class recorded delivery.  A signature will still be required if your goods are sent this way.

For international orders from outside the UK, please contact our Windowparts.co.uk team using whichever contact method you prefer.
Please note that Parcelforce Standard next working day delivery does not include Offshore, Highlands or Eire.

Delivery to the Channel Islands will be subject to weight and size of parcel - you may be asked for an additional payment.

All carriage deliveries are for next working day to most mainland UK destinations, providing the order is placed by 1pm (Monday to Friday) and the goods are in stock. Windowparts Ltd will not be held responsible for any inconvenience arising from the chosen carrier (Parcelforce).

Goods that are despatched on a pallet are for three day delivery unless otherwise requested. Any carrier problems are deemed beyond the company’s control, as is failure to meet deadlines, due to unforeseen problems or mechanical breakdown with the carrier’s vehicles.

Refunds/Returns

If you are unhappy or not content with the goods for any reason, you must contact the company within 48 hrs to register your complaint. All complaints will be treated on their merit. Any decision made will not affect your statutory rights.

If goods are returned with no actual defect, a fee of 20% of the value of the goods will be charged (handling and restocking). This does not apply to consumer contracts cancelled under the Distance Selling Regulations 2000 (see below). Where you are acting as a Consumer and the goods are ordered solely by distance selling methods such as telephone, fax or online (via the website), you can cancel the order by sending a written notice no later than 7 working days from the day after you have received those goods. Cancellations sent after this period will be accepted at the discretion of the company and subject to a fee not exceeding 20% of the original value of the item. All refunds due will be made by the same payment method used when the goods were originally purchased.

Where you cancel a contract under the terms above, you are responsible for returning the goods at your own expense. The company will not refund any monies until the goods have been returned and inspected.

Contact Us

Email: sales@windowparts.co.uk

General Enquiries: 01582 486566

General Enquiries: 07896542230

Fax: 01582 402442

Luton Branch Opening Times

Open: 8.00am - 5.00pm Mon-Fri

Open: 8.00am - 3.00pm Saturday

Staples Corner Enquiries: 0208 6160112