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Terms & Conditions

  • All terms of the contract between the purchaser and Windowparts Ltd (The Company) are contained in this document. All goods supplied by the company are covered by statutory rights in line with current legislation.
  • All prices quoted within our pricelist exclude the cost of carriage.
  • Windowparts Ltd will not be held responsible for any inconvenience arising from the chosen carrier (Parcel Force). All carrier deliveries are for next day delivery.  Goods despatched packed onto pallets are for three day delivery unless otherwise requested. Any carrier problems are deemed beyond the Company’s control, Failure to meet deadlines, because of unforeseen problems or mechanical breakdown of the carrier’s vehicles.
  • Our policy is to continually improve products, including, design and development, the methods of production and materials used. We therefore reserve the right to change the product specification, but we will not make any significant alteration to your order without your prior agreement in writing, by fax or email.
  • If you are unhappy or not content with the goods for any reason, you must contact the Company within 48 hrs to register your complaint. All complaints will be treated on their merits. Any decision made will not affect your statutory rights.
  • If goods are returned with no actual defect, a fee of 20% of the value of the goods will be charged. (Handling and restocking). This does not apply to consumer contracts cancelled under distance selling regulation 2000(see term 8 below).
  • Where you are acting as a Consumer and the goods are ordered solely by distance selling methods such as telephone, fax or website, you can cancel the order by sending a written notice no later than 7 working days from the day after you received those goods. Cancellations sent after this period will be accepted at the discretion of the Company and subject to a fee not exceeding 20% of the original item value. All and any refunds where necessary will be made to the credit card account that originally purchased the goods.
  • Where you cancel a contract under term 7 above, you are responsible for returning the goods at your own expense. The company will not refund any monies until the goods are returned and inspected.
  • Windowparts Ltd claim retention of title to all goods supplied by the company until such times as they are paid for in full. Any disputes relating to payment will not alter the company position in respect of retention of the said title.
  • Payment for goods can be made by paypal or by credit card (Visa, Visa Electron, Mastercard, Maestro, Switch and Solo).
  • The company operates credit accounts, we carry out stringent credit checking prior to any account being opened. If your company is offered an account the terms must be strictly adhered to. Net monthly terms must be paid within the first five days of the month the account falls due. All applications for credit are informed of the company decision in writing. The company reserve the right to withdraw credit from any customer that does not operate their account within the specified terms. Any and all costs of collecting monies owed to the company will be passed on to the customer if legal action is required to recover money owed to the company. The company reserves the right to charge interest on any monies owed to the company at 4% above the Barclays Bank interest rate at the time of recovery action being taken.
  • The company will carry all guarantees provided by its suppliers. These will be passed on where and when necessary. This will not affect your statutory rights on all products purchased from the company.
  • No waiver by the company (express or implied) of any conditions to perform or delay any of its contractual obligations caused by circumstances beyond its control.
  • The customer shall indemnify the company from and against all liability, loss, damage, injury expense claims and damages arising from any cause other than negligence or breach of contract.
  • Force Majeure, The company shall not be liable for failure to perform any of its contractual obligations to the customer, caused by circumstances beyond the control of The Company.
  • Any disputes arising from any matters contained within these Terms and Conditions are subject to English Law and this decision will be final and binding on both parties.
Contact Us

Email: sales@windowparts.co.uk

General Enquiries: 01582 486566

General Enquiries: 07896542230

Fax: 01582 402442

Luton Branch Opening Times

Open: 8.00am - 5.00pm Mon-Fri

Open: 8.00am - 3.00pm Saturday

Staples Corner Enquiries: 0208 6160112